Privacy Policy

1. Introduction

HWCC India provides waterproofing, construction chemical and structural protection solutions for residential, commercial, industrial, institutional and infrastructure projects.

Our services include waterproofing systems, flooring systems, expansion joints, structural strengthening and concrete repair, grouts and admixtures, geolining and related surface protection solutions.

Our website allows visitors to learn about our services, products, projects and technical solutions and to contact our team for project enquiries.

This Privacy Policy applies to information collected through the HWCC India website and related online communication channels.

By using our website or submitting an enquiry, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect information that you voluntarily provide to us.

Information Provided Through Contact Forms

When you submit a project enquiry or contact form, we may collect information such as:

• Full name
• Email address
• Phone number
• Service or solution you are interested in
• Project requirements
• Site-related information
• Your message or enquiry details
• Other information you voluntarily provide

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies implemented. This may include your IP address, browser type, device information, operating system, referring website, pages visited and general website usage information.

3. Project Enquiries

When you contact HWCC India regarding waterproofing, flooring, expansion joints, structural repair, grouting, admixtures, geolining or other construction solutions, the information you provide may be used to understand your requirements and respond to your enquiry.

Information may also be used to arrange site inspections, technical discussions, consultations, quotations, solution recommendations and project coordination.

4. Project & Technical Information

For certain projects, customers may voluntarily provide information relating to the structure, building, facility or site for which services are being considered.

Such information may include project type, location, construction stage, surface or structural condition, leakage or seepage concerns, waterproofing requirements, flooring requirements or other technical information.

This information may be used by our technical or project teams to understand the requirement and recommend appropriate solutions.

5. How We Use Your Information

We may use the information we collect for legitimate business, technical and customer-service purposes, including:

• Responding to project enquiries.
• Understanding waterproofing requirements.
• Understanding flooring requirements.
• Assessing structural repair requirements.
• Discussing construction chemical solutions.
• Arranging site inspections.
• Providing technical consultations.
• Preparing quotations or proposals.
• Recommending suitable products or systems.
• Coordinating project execution.
• Providing customer support.
• Maintaining project and business records.
• Improving our website and services.
• Maintaining website security.
• Complying with applicable legal requirements.

6. Communication With You

If you contact HWCC India through the website, phone, email, WhatsApp or another communication channel, we may use the contact information you provide to respond to your enquiry.

Communications may relate to project requirements, technical assessments, site visits, quotations, product information, service schedules, project coordination and customer support.

We may retain relevant communication records when reasonably necessary for business, service, dispute-resolution or legal purposes.

7. Information Sharing

We do not intend to sell or rent your personal information to third parties.

Information may be shared where reasonably necessary to operate our business, respond to enquiries, provide requested services, manage projects or maintain our website.

This may include trusted service providers who assist us with:

• Website hosting and maintenance
• Technical support
• Email and communication services
• Website analytics
• Cybersecurity
• Business and operational support

We may also disclose information where required by applicable law, legal proceedings, government authorities or where necessary to protect our legal rights, website security or users.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences and improve the overall visitor experience.

Cookies may be used for website functionality, analytics, performance measurement or other legitimate website purposes.

You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

9. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no website, internet transmission, messaging platform or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

This may include maintaining enquiry records, quotations, project information, customer communications, contracts, business records, technical information and records required for legal or regulatory purposes.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information.

These may include requesting access to, correction of or deletion of certain personal information held by us.

You may also contact us regarding concerns about how your information is being handled or regarding certain communications.

To submit a privacy-related request, please contact us using the details provided below.

12. Third-Party Websites & Services

Our website may contain links to third-party websites, manufacturers, product suppliers, social media platforms, communication services or other external resources.

These third-party websites and services operate under their own privacy policies and terms.

HWCC India is not responsible for the privacy practices, security or content of third-party websites or services that we do not control.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

13. Children's Privacy

Our website and services are intended primarily for businesses, property owners, construction professionals, contractors, project managers, institutions and adult users.

We do not knowingly collect personal information from children through our website.

If you believe that a child has provided personal information through our website, please contact us so that appropriate action can be considered.

14. Changes to This Privacy Policy

HWCC India may update this Privacy Policy periodically to reflect changes in our business, website, technologies, services, legal requirements or privacy practices.

When changes are made, the revised Privacy Policy will be published on this page together with an updated "Last Updated" date.

We encourage visitors to review this page periodically to remain informed about our privacy practices.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact HWCC India.