Privacy Policy

HWCC provides waterproofing systems, flooring systems, expansion joint treatment, structural strengthening and concrete repair, geolining, and grouts & admixture solutions across residential, commercial, industrial, and infrastructure projects in India.

This Privacy Policy applies to information collected through our website hwccindia.com, our "Get Quotation" and "Contact" forms, WhatsApp communication, and phone or email correspondence with our team. By using our website or contacting us through these channels, you agree to the practices described here.

We collect information in the following ways:

• Contact & quotation forms — when you submit our "Send Us a Message" or "Get Quotation" forms, we collect your name, email address, phone number, and message content.
• WhatsApp & phone communication — if you reach out via WhatsApp (+91 7661905888) or call our listed numbers, we may retain your phone number and the content of that conversation for project follow-up.
• Project & site details — building type, site address, and technical details you share when requesting an inspection or quotation.
• Website usage data — pages visited, browser and device type, and general location, collected through standard analytics when you browse hwccindia.com.
• Client testimonials — if you provide a testimonial or review (as displayed in our "What Our Clients Say" section), we may publish your name and city alongside your feedback with your permission.

We use the information we collect to:

• Respond to inquiries submitted through our contact or quotation forms.
• Schedule technical assessments, site inspections, and consultations.
• Prepare quotations and service recommendations for waterproofing, flooring, structural repair, or related work.
• Coordinate project execution, including materials, scheduling, and site visits.
• Communicate project updates via phone, email, or WhatsApp.
• Improve our website and services based on how visitors use hwccindia.com.

We do not use your personal information for purposes unrelated to the services you have requested, without your consent.

Our website may use cookies and analytics tools to understand how visitors use the site and to improve functionality. hwccindia.com also embeds Google Maps to show our office location; Google may collect data when this map loads, in accordance with Google's own privacy policy. You can disable cookies through your browser settings, though some site features may not function as intended.

We do not sell or rent your personal information to third parties. Information may be shared only in the following circumstances:

• With HWCC's internal technical, sales, and execution teams to fulfil your inquiry or project requirements.
• With trusted vendors, material suppliers, or contractors directly involved in delivering your requested service, where necessary.
• With service providers that support our website (such as hosting or form-submission tools) and Google Maps, solely to operate the site.
• When required by law, regulation, or a valid legal process.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we work to safeguard your data, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to respond to your inquiry, deliver a requested project, honour warranty obligations on completed work, and meet legal or accounting requirements. When no longer needed, information is securely deleted or anonymized.

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal, warranty, or contractual obligations.
• Withdraw consent for future marketing or follow-up communication at any time.

To exercise any of these rights, please contact us using the details below.

Our website links to our social media profiles (Twitter, Instagram, and Facebook) and may contain links to other third-party websites. We are not responsible for the privacy practices or content of those external platforms. We encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.